About Us

Just Jodhpurs

Welcome to JustJodhpurs, we offer one of the widest and most extensive range of jodhpurs and breeches to the equestrian community, guaranteeing that each rider can find the perfect product to fit their riding style. JustJodhpurs is a unique service which offers free UK delivery on its comprehensive range of Jodhpurs and Breeches. We know that all riders have their own preferences when it comes to their jodhpurs, which is why we supply such a wide selection of different styles and materials, to ensure we have the perfect product to suit your needs.

FAQ's

ORDERING
Do you have to register an account with JustJodphurs.co.uk to place an order?
You don’t have to register an account with us to place an order.  However setting up an account on JustJodhpurs.co.uk is a way of saving your personal details, such as delivery addresses for future use.

How do I know if my order has been received?
When we receive your order, you'll receive an email confirming that we have received your order details.

Can I add to an existing order?
We’re sorry this is not possible online at the moment, however please call our Customer Service Team on 0800 917 7955 as we may be able to do it for you.

Can I place an order from overseas?
Yes, customers from abroad can both register and place orders as we offer Worldwide shipping

How do I use a promotional voucher code online?
We do from time to time issue promotional codes.  Enter the code at the checkout stage of your purchase to take advantage of the offer.

What do I do if my promotional voucher code doesn’t work?
Contact our Customer Service Team on 0800 917 7955 or email enquiries@justjodhpurs.co.uk

How can I pay for my purchases?
You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro and Solo.


How can I get more information about a product featured on this website?
Click on the “Details” and “Brand Information” tabs on the product page.  If you require any further information, contact our Customer Service Team on 0800 917 7955 or email enquiries@justjodhpurs.co.uk

How can I view and update my account details?
Once you've registered with JustJodhpurs.co.uk, you can sign in to your account at any time to view and update your personal details that you have saved.

Are my details secure?
Your credit card details will be encrypted to keep them secure.  Please note that in the interest of security, JustJodhpurs.co.uk will never ask for your full username, password or credit card details via emails, pop-ups or for any purpose other than registering or placing an order at JustJodhpurs.co.uk.

I have requested a password reminder for my account and haven’t yet received it?
Please check our email has not been added to your junk/spam inbox.  If this isn’t the case please double check your email addresses and re-try requesting a password reminder.

DELIVERIES
Where do you deliver?
We will deliver anywhere in the world although we cannot be held responsible for delivery times outside of the UK.

Can I specify a delivery date when ordering?
Unfortunately you cannot specify when you would like your order delivered as we use Royal Mail and a National Courier Service.  However FREE UK deliveries should be delivered within 3-5 working days and NEXT DAY orders that are completed prior to 2pm Monday-Thursday will be delivered the next day.  Purchases completed before 2pm on Fridays will be delivered the following Monday.

How will I know that my order has been dispatched?
You will receive an email confirming that your order is on its way to you.

Do I have to be there to sign for delivery?
If there's no one at home when we deliver, in most cases we can leave your order with a neighbour or in a safe place. Just complete the Special Delivery Instructions when completing your purchase.

Are receipts sent with deliveries?
Yes, you will receive an invoice with your delivery.

REFUNDS
Can I return a product, exchange it or get a refund?
Yes, so long as it is within 30-days of you receiving the order.  This does not affect your statutory rights.

Faulty Items
If you have a complaint with an item, return the item to us at JustJodhpurs.co.uk and if we are happy that the item has a manufacturing fault, then we will either replace or refund you including your return postage to us.

How do I return an item?
Complete the Returns Form and enclose it with the goods when returning anything to JustJodhpurs.co.uk as this helps speed the processing.

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